Returns & Exchanges Documentation

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Returns & Exchanges

Handle returns professionally with partial or full returns, split refunds across multiple payment methods, and automatic inventory restoration. Click on any section below to view detailed documentation.

Initiating a Return

Start the return process from the Orders page.

Partial & Full Returns

Return individual items or entire orders with quantity controls.

Refund Methods

Choose how to refund customers - cash, card, store credit, or e-transfer.

Split Refunds

Refund using multiple payment methods in a single return.

Automatic Inventory Restoration

Returned items automatically added back to inventory.

Return Reason Tracking

Document why items were returned for analytics.

Tax Refund Calculations

Automatic proportional tax refund calculations.

Return History & Records

Complete audit trail of all returns per order.

Store Credit Refunds

Add refund amount to customer store credit balance.