Accessing Orders

Navigate to the Orders page (at /orders) in the POS. You can search for orders by customer, order ID, date, or other filters. Click on the order you want to return to view its details.

Starting the Return

1. Open the order detail view
2. Click Start Return or the return action button
3. The return dialog opens showing all items from the original order
4. Select items to return by checking the boxes next to each line
5. Adjust return quantities if returning only part of an item's quantity
6. The system calculates the return total (and tax refund) automatically
7. Choose refund method(s) and complete the return

Return Flow

After you complete the return, the system restores inventory for returned items, records the refund with the chosen method(s), and updates the order with return history. You can optionally track a return reason for analytics. See Partial Returns and Refund Methods for more detail.