SortSwift Docs
Documentation In Progress
Content may be inaccurate or incomplete. For reliable help, contact support or join Discord
Troubleshooting Sync Issues
Common platform integration sync issues and how to resolve them.
Platform Permission Issues
If sync fails with permission errors, the app may lack required scopes. Reconnect the integration and ensure all requested permissions are granted.
Connection Timeouts
Large syncs or slow network can cause timeouts. Try syncing in smaller batches or during off-peak hours. Check your internet connection and firewall settings.
Shopify Rate Limits
Shopify enforces API rate limits. SortSwift respects these limits and will retry; syncs may take longer during high-volume updates. Use Speed Boosters and avoid triggering multiple full syncs in short succession.
CardTrader Token Expiry
CardTrader JWT tokens expire. If sync stops working, regenerate your token in CardTrader and update it in SortSwift integrations. See the CardTrader integration docs for token steps.
eBay OAuth Refresh
eBay OAuth tokens can expire or be revoked. If eBay sync fails, re-authorize the connection in the eBay integration settings.
ManaPool Webhook Failures
ManaPool uses webhooks for real-time updates. If webhooks fail, check that the webhook URL is correct and your server is accessible. Reconnect ManaPool if the access token has expired.