SortSwift Docs
Point of Sale
211 articles
Does SortSwift POS accept Square / Square Terminal payments?
Can I split a single sale across two different credit cards?
How does the picklist work?
How do I handle custom or non-catalog items in SortSwift?
Why didn't a POS sale deduct from my stock?
Setup Steps
POS Sales Screen Access
Your First Sale
Does POS automatically create Shopify orders?
How do I search by set in the POS?
Stripe POS Payment Setup
Can I put my store logo on my printed receipts?
How do I stop my POS sales from being sent to Shopify as orders?
Is there a staff-only internal buylist tool separate from the customer buylist?
Stripe Terminal Hardware
My Stripe card reader keeps showing as Not connected in the POS. How do I reconnect it?
Why is the price in my POS cart different from the market price shown in the pricing panel?
How do I get cards I buy or trade in at the POS into my inventory?
Reader Setup
POS Game Category Loading
How do I connect or disconnect Stripe for my POS?
Can I print POS picklists on a regular printer instead of a thermal receipt printer?
How do I close out a till at the end of the day?
POS Shopify Store Credit Sync
Push Balances to Shopify
Stripe POS Integration
Where do I find my past End of Day reports?
Why don't some sealed products (like MTG packs) ring up on the POS scanner?
Toggling Buy Mode
Why is my Stripe Terminal location ID different in SortSwift than in my Stripe dashboard?
How do I control which sections my POS staff can see, and why is a section like the Dashboard or Settings missing for a staff login?
End-of-Day Reports
Till Requirement
Full Returns
Does my tax ID print on receipts, and is it required?
POS Reporting
How do I process a return in SortSwift POS, and where is the Start Return button?
Why do I see two Sort Swift accounts in my Stripe dashboard?
Why isn't my receipt printer showing up in the POS printer dropdown?
Why are my POS trade-in cards showing up in Buylist Orders instead of my inventory, and why are they not syncing?
Can I print coupons on POS receipts? How do I set them up?
Can I email a receipt to the customer at checkout?
Store Credit Without Shopify
POS Card Refunds (Reverse Charge)
How do I sell custom or bulk items in the POS and track them by game?
Why does searching a card number in the POS return no results, and how do I search by number?
POS Store Credit Key Features
Receipt Printer and Cash Drawer Setup
How do I add store credit from a POS buy/trade-in?
Do POS sales on zero-stock items create deduction logs?
How can I add or remove cash from an open till during the day?
How do I raise or lower the whole buy cart offer at once in Buy Mode?
Why can't I collect payment on my Shopify POS terminal for an order sent from SortSwift POS?
POS Store Credit Refund Process
Kiosk Tax Configuration
How do I use the buy button to add store credit to a customer account?
Where do I see my Store Use totals?
Why hasn't my in-store POS sale shown up in Shopify yet?
Why did my POS stop printing receipts or picklists after I cleared my browser cache?
Buylist Rules Required for POS Buy Mode
POS Buy Mode
How do I give a new walk-in customer store credit that shows up in Shopify?
How do I avoid charging sales tax when a customer's trade-in covers their purchase?
Does the POS buy or trade-in cart have a Send to Inventory option?
Why is the stock count on a POS Shortcut tile wrong or not updating?
How do I see a card's market price at the POS when I am selling it?
Why didn't my POS sale show up as an order in Shopify?
What permission does a POS staff member need to add or remove store credit?
What does the buy tile show me while I am buying a card?
Can I use a Verizon or cellular hotspot for my Stripe Terminal card reader?
How do I wire my cash drawer, receipt printer, and QZ Tray together?
How do I change the condition or version of a card in a POS order or trade-in?
How do I take a credit card payment in the POS when I run cards on my own machine instead of a Stripe reader?
My POS showed an error during a card payment. Was my customer charged, and is it safe to run the sale again?
Why does my graded card ring up at the ungraded price in the POS?
Automatic Synchronization
Does a POS return create a refund on the Shopify order?
CSV Import/Export
How can I tell whether the POS is in Buy mode or Sell mode?
Is store credit the same balance in store and on my online storefront, and do I have to make an account for a walk-in?
Buy Mode Documentation
How does the POS Transaction Tracer work?
What are Bin Priorities and how do I stop orders pulling from the wrong bin?
Can the POS play a sound or chime when a new order comes in?
Why is my POS menu missing the sales screen?
Do I have to press Enter to search for a card in the POS?
What happens if I delete a customer, and can I get them back?
POS Shortcuts
How do I export my customer list with store credit balances?
Do my POS split payments (cash and card) show up separately in Shopify?
Can I use my storefront discount codes at the register in POS?
POS Staff Tracking & Accountability
Can one Stripe Terminal reader be used across multiple POS locations/stations?
Can I move an open cart from one register to another?
How do I add a graded card, bulk lot or other non-catalog item to a POS buy?
Why doesn't the POS warn me when I scan an item that's out of stock?
Why does POS Buy Mode say "Failed to load buylist prices" or show no cash and credit offers?
Common Variance Causes
Can I customize what prints on my thermal POS picklist?
How do I show only foils in the POS card search, and does the Printing filter stay set?
Can I show customers their cart on a second screen?
A customer was charged on the card reader but the order never appeared in my POS. Where do I find it?
In a combined trade-in + purchase, where does the leftover store credit go?
Why does the PIN pad not let me in when I lock the POS as the owner?
A customer shows $0 store credit but Shopify shows a balance. Why?
How do I show loyalty points on my receipts?
Why does Set Buy % of Market in POS Buy Mode show a different percentage than the Buy % I configured?
Does each customer have an ID number, and can I look a customer up by it at the register?
How do I create folders to organize my POS shortcuts?
Why does my custom receipt design only print at checkout and not from the Orders page?
How do I make my staff pick a reason when they add store credit?
Can I stop a staff member paying the same customer twice in a row?
If I refund an order back to store credit, does it update in both SortSwift and Shopify?
After I add a card in the POS, how do I get the cursor back into the search box without using the mouse?
How do I track cash moving between my safe and my till?
Can the POS pay a better buy rate automatically when someone trades in rather than just selling cards to me?
Can I print my End of Day report on a regular printer or save it as a PDF?
Can I set a bulk price at the register, like buy 10 of an item and they are $2 each?
Where do I record a customer's ID or driver's licence number in the POS?
Where does the money I pay out for a trade-in show up in POS reporting?
In POS Buy Mode, how do I see both the cash and the credit offer for a card, and what does Default Payout do?
Why does my receipt printer print pages of random characters, when picklists print fine?
If I delete a POS staff member, can they still use a register that is already signed in?
Why does nothing print when I click the print icon on my End of Day report?
I scanned a sealed item at the register and nothing was added to the cart. Why?
In POS Buy Mode, why does clicking Cash or Credit on a card not change the amount?
Can customers sign or type their details on the Stripe card reader?
Two copies of the same card sit in one bin. How does my staff know which one the kiosk order wants?
Why do some of my POS sales show under Unknown in reporting, and why does my profit look too high?
Where do I turn off sending trade-in cards to my inventory?
How do I stop my POS staff changing settings on the register?
Why don't I see the Draft Order toggle in POS?
Do POS search results include my custom shortcut items?
How do I export a CSV from the POS Customers page?
Do the POS Fill buttons include credit card surcharge?
Inventory and Integrations
POS Shopify Order Integration
POS Till Open (Start of Day)
POS Till Open & Close
Point of Sale Overview
Accessing Orders
Card Refunds
Cart Management
Cash Refunds
Customer Sync
POS Store Credit Best Practices
POS System Documentation
POS Card Payment Processing
POS Split Payments Explained
Starting a POS Return
POS System Features
Split Payments
Refunds and Returns
Hardware Integration
Named Terminals
Payment Processing Documentation
Manual Credit Addition
POS Troubleshooting
Per-Transaction Records
Customer Creation
POS Store Credit Requirements
Applying Store Credit
POS Split Refund Process
POS Checkout Process
POS Product Search & Selection
POS Cash Payment Processing
POS Expected vs Actual Cash
Payment Method Overview
POS Buy Mode Product Search
Till Close Process
Overpayment and Change
POS Return Inventory Restoration
Partial Returns
POS E-Transfer Payments
POS Tracking & Reporting
Return History
Batch Shopify Balance Fetch
Automatic Inventory Addition
POS Order Creation & Inventory
Customer Association
Complete Workflow Example
POS Transaction Processing
Staff Tracking
POS Card & Other Payment Methods
Overpayment in Splits
POS Payment Audit Trail
Dual System Architecture
POS Adding Items to Cart
POS Sales Documentation
POS Till Management Overview
Typical Use Cases
POS Split Payment Overpayment
Till Reconciliation
Cash Overpayment
POS Sell Mode Cart
Multi
Return Reason Tracking
Applying Discounts
Staff Permissions
Store Credit History
POS Store Credit Overview
POS Payment Tips
POS Store Credit Balance & Sync
POS Store Credit Deduction at Checkout
BuylistOrder Creation
Order of Application
POS Returns & Exchanges Documentation
POS Return History & Records
Tax Refund Calculations
Common Store Credit Scenarios
Store Credit Documentation