SortSwift Docs
Inventory Management
1104 articles
Troubleshooting: Sync Status Filter
CSV Import via Product ID
Optional Fields
CSV Import Getting Started
CSV Logs
Inventory Import Documentation
Summary Metrics
Quick Actions
Location Reports
Location Report Export
Keeping Locations Accurate
Available Bulk Actions
Available Columns
Manage Inventory Editable Fields
Comments & Remarks Filter
Required Fields
How do I see all the cards that have an override price?
Saved Filters
Swift Add vs Add Stock
Manage Inventory Quantity Display
Add Stock Documentation
Core Document Fields
Platform IDs per Stock Item
Channel-Specific Settings
Deduction Log Sync
Preorder Expiration
AutoSync Configuration
CardTrader Push Prerequisites
Wipe Options
File Format
Addition Record Fields
Troubleshooting: Understanding Error Count
Addition History Filters
Addition History Filename Search
Price Limits & Rules
Inventory Competitive Pricing
Post-Repricing Platform Sync
Bulk Operation Error Handling
Undo Bulk Operations
Safety Features
Impact of Deletion
Summary Export
Failed Import Errors Array
Troubleshooting: CSV Log Table
Platform Sync
Sharing the Buylist
Filtered Inventory Exports
CSV Import Logs
Adjustment Logs
Undoing CSV Imports
Undoing Deductions
Log Type Tabs
Next Steps
Undoing Individual Imports
Helpful Filters
Adjustment History Documentation
Auto-Mapping Rules
Field Validation
Post-Deduction Platform Sync
Preview Import
File Format Overview
Required Columns
Optional Columns
File Requirements
Data Mapping
Adding from Buylist Orders
Cost Tracking
Stock Addition History Logging
Item Editor Fields
Print Layouts
Label Printing
Advanced Filters
View Stock Overview
Item Matching
View Stock Quantity Display
Inventory Feature Overview
Inventory Management Features
Inventory Sort and Filter Options
Profit and Loss Tracking
Custom Non-Catalog Items
Why does the price hover only show some platforms (or just Shopify)?
What is the difference between the Picklist deduction CSV and the Inventory Import Deductions tab?
Can I add a Funko Pop that isn't in the catalog?
Does each store in a multi-store setup have its own inventory?
Can I sort or filter inventory by card color?
What is Addition History and what can I do there?
What do the colored dots / indicators on inventory cards mean?
Staging Push Process
Supported Platforms
Platform Sync Getting Started
Sync Dashboard
Metafields Sync
Shopify Location Mapping
Where is the Block Sealed or Block Singles setting, and how do I send only singles (or only sealed) to eBay, TCGplayer or Shopify?
Shopify Apps
Proactive Error Prevention
Price Rules & Limits
Validation
What filters and search does the Staging page have, and what does each staged row show (SKU ID, remarks, delete, re-staging)?
Available Filters
Review Statuses
My reconciliation report shows missing deduction logs. What do I do?
What are the options in the Push to Main Inventory window, and which should I tick for chaos sorting?
Push Progress
Staging Approve & Reject
Resetting Incorrectly Pushed Items
Log Entry Details
Log Filtering
Log Search
Loss Prevention Analysis
Accountability and Compliance
Review Before Confirming
Value Impact
TCGPlayer Import
Import Modes
Why does my Picklist show rows that are not orders, like manual quantity changes?
A card is missing from Staging, or my staging push came up one short. Where did it go?
A card's name is wrong in the catalog, either misspelled or the name of a different card. Can you fix it?
I marked an item as Did Not Find, so why is it still showing in Deduction CSV Mode?
I pushed my scanned cards to Staging but fewer arrived than it said. What should I do?
My scans come out darker than the stock photos. Can SortSwift brighten them?
My cards still show on the Staging page after I pushed them, tagged Approved and Restock. Are they stuck?
I used the Import Deductions tab to update costs and it removed my stock. How do I fix it?
Why can't I click the Auto-reprice imports toggle on my Staging page?
I added a product that wasn't in the catalog, uploaded photos, and it still has no picture. Why?
My pick sheet sent me to a bin and the card was not there. Why did it pick that bin?
Why are my orders stuck in Pick & Pack after I already shipped them?
I typed a card number in Add Stock and got hundreds of cards instead of the one I wanted. How do I search by number and land on the right card?
I made a batch in Pick & Pack and now I cannot find it. Where did it go?
I scanned 50 cards but only some of them are in staging. Where did the rest go?
Will the labels I print in SortSwift scan at my Shopify register?
Why are there two entries for the same card, and one has a misspelled name and the wrong price?
A game is missing from my Game filter dropdown. Why can I not select it?
Can another store change the barcode on a product I scan, and stop my own codes working?
What is the Zero Quantity alert on my Sync Status Overview, and do I need to do anything about it?
Why does my Add Stock search not find a card, or not show the version I am holding?
Why is a Japanese Union Arena set missing from the catalog?
My inventory shows far fewer cards than my account total, and Clear does not fix it. Where did they go?
My Shopify order does not show the card's bin or binder. Where do I find the location?
Why does my Overwrite Import fail with "Invalid Stock Item ID format" on every row?
Why are my Teenage Mutant Ninja Turtles or Marvel cards showing under Magic instead of their own game?
Why is a card still not listing after I cleared its listing caps?
Why is Mobile Pick showing my cards in a random order?
Why is the Remarks column blank on my printed pick list?
I set a Remark Platform Rule on one bin and copies in my other bins stopped listing. Why?
Why is my staging inventory out of order, and how do I keep cards in the order I scanned them?
Why do two different printings of the same card show the same image in the catalog?
Why does my master set need fewer cards than the set actually has?
Why do picking tasks keep building up on my WMS Picking screen, and how do I clear them?
A card is completely missing from the catalog. Can SortSwift add it?
Why does a game show no sets at all in the Set dropdown on Add Stock?
What happens when I delete or sell inventory that is still listed on a disconnected marketplace?
Why does my Unlimited Yu-Gi-Oh card show a 1st Edition photo?
I excluded a remark from my search, so why is that card still showing up?
Why do my bulk quantity changes not show up on the picklist?
Why can I not find the Universes Within set, and why is it listed as SLX Cards?
Why did my order pull from the wrong bin, and can I move it?
Why does SortSwift show more CardTrader orders than I can see on CardTrader?
Why did my simplified order numbers change while I was picking?
Why did my deduction import take cards out of the wrong bin?
Why does my deduction file say thousands of rows have no matching stock?
Why does my inventory CSV export only show 5 items?
The Mark as Deducted button on my picklist is gone and the column just shows a dash. How do I get it back?
Why don't the quantities I added with the + button show up in the Stock Added date filter?
What is the note at the bottom of my pick list saying items are still waiting to be picked, and how do I clear it?
Why is the same card on several lines in my inventory, and will importing combine the quantities?
Why do three different cards in Trading Card Game Classic have the same card number?
Why does a card's variant name in SortSwift not match Scryfall, for example Retro Frame or Borderless instead of Showcase?
I set a listing cap to 0 but the card is still listed on the marketplace. How do I get it taken down?
My picklist is sorted by set code but the sets do not look alphabetical. Why?
I scanned cards but my inventory is still empty. Where did they go?
Why are my Normal and Reverse Holofoil copies on the same inventory row?
How do customers search for cards by condition or printing in Swift?
My TCGplayer order or Direct RI shows cards as oversold with no bin, but I have the cards. Why?
Why will my imported cards not list on TCGplayer from the TCGPlayer export file?
My card has a line at quantity 0 and a line at quantity 1. When I sold it at the till, could the sale have come off the 0 line and left one behind?
Why doesn't my pick list PDF follow my TCGplayer Direct RI order?
Why does an order say "Picked by Shipped on TCGplayer" (or eBay, ManaPool, CardTrader) when nobody picked it?
I added a Keep back on a Platform Rule but my listed quantity did not change. Is it stuck?
Why does the push window say my cards are already in my inventory when I just scanned them?
Why is there no Normal printing option for my Pokemon Holo Rare?
Why don't my Shopify website orders show up on the pick list?
Where is the Remark field in Add Stock? How do I set bin locations when adding cards?
What does Merge duplicate items mean when pushing from staging to inventory?
How does the Bulk Update Audit tool work?
How does the Inventory Discrepancy Investigator work?
How do customers browse by game and price range in Swift?
Why did a card I already sold come back into my stock?
How does inventory search work for customers in Swift Retailer Mode?
How do customers search for pre-order items in Swift?
How do customers search for sealed products in Swift?
How do customers browse a store by set name in Swift?
How does inventory search work in Swift Retailer Mode?
How do sealed product search and pre-order checking work in Swift Retailer Mode?
How do customers browse by set or category in Swift Retailer Mode?
What are the deduction causes and what does each mean?
What is a marker deduction log?
What does 'oversale' mean on a deduction log?
Can SortSwift push tracking numbers to TCGPlayer?
Why does consolidatedorders use created_at instead of createdAt?
Why did the same Shopify order deduct my inventory twice?
Why does the same card appear twice when I search the catalog?
My Shopify stock count went down but there is no Shopify order for it. What happened?
Why doesn't my bin location print on my barcode labels, and why don't my Remark and Location match?
Why does the Cardmarket link on my card not open, or open the wrong card?
If I scan a card into a bin it is already in, does that add to my quantity?
Why does one card show more than one entry in its Import Logs?
My push from Staging to Inventory showed an error. Did it duplicate or lose any cards?
What does "unconfirmed" mean on my Scheduled Release page?
My foil cards came in as non-foil when I imported a CSV from my card scanner or sorter. Why?
Why do my labels come out small on a full page, or not formatted right, when I print them?
Promote Remarks says it found thousands of unique remarks. Will it create thousands of folders?
I got an error after pushing my scan to Staging, tried again, and now the same card is in Staging more than once. What happened?
Why did All Cheapest put an art card or the wrong card on my decklist order?
A real catalog card has no art at all. Why is the picture blank?
How do I add a remark when using Add Stock?
Why do my cards stay in staging marked "Already Pushed", and how do I clear them?
What does "sold first" mean on my Scheduled Release page?
My custom label is cut off in the Label Maker or when I print it. How do I fix it?
TCGplayer shows double the quantity I uploaded and I am getting orders for cards I do not have. Why, and how do I fix it?
What does the warning icon next to my inventory totals mean? It says the totals may be out of date while the background rollup catches up.
Why does the Staff column say Owner on a sale my employee picked?
Why does my pick list show every card as its own bin?
A sealed product shows up as a single (or a single card shows up as sealed). What do I do?
Why does my label print job get stuck in the Windows queue, and why does restarting the Print Spooler reprint labels that already printed?
What does "stock lines are on a printing the catalog removed" mean on View Stock?
Why can't I find a new set's prerelease box or other sealed product in Add Stock?
I created a product by scanning its barcode and now I cannot find it. Which category did it go into?
Why is a card in my Staging blank, with no condition, quantity, price or scans?
Advanced Filtering
Bulk Add Stock
Notes and Tracking
Location-Specific Additions
Item Editor Access
Price Editing
Quantity Changes
What happens when I change a card's condition (and how do I fix cards pushed with the wrong condition)?
Location Changes
Adding Item Notes
Export to CSV
Export Options
Print Inventory Lists
Accessing View Stock
View Stock Interface
Adding Stock to Single Item
View Stock Bulk Operations
Stock Adjustments
Export & Print
Sync Status Monitoring
Inventory Deduction Overview
Manual Deduction
Bulk Deductions
Inventory Cards
Card Preview Dialog
Full Inventory Wipe/Reset
Remarks and Locations
Staging and Push to Live Inventory
SortSwift Cannot Go Negative Inventory
Making an Adjustment
Inline Editing
Batch Editing
Item Splitting
Staging Review Tips
Pushing Single Staging Items
Bulk Push Operations
Pushing to Main Inventory
Viewing Adjustment Logs
Adjustment Reports
Log Export
Bulk Adjustment Process
Adjustment Methods
CSV Upload for Adjustments
Adjustment Validation & Safety Checks
CSV Import Identifier Requirements
Quick Adjust from View Stock
Troubleshooting: Adjustment Types
Documentation Requirements
TCGPlayer Order Import Requirements
Import Process Overview
TCGPlayer Order Import Preparation
Order File Upload
Import Settings
Confirming Import
Transfer
Transfer Item Selection
Remark Naming Best Practices
Bulk Transfers
Can I turn off the card images on the Staging page, or view my staging stock as a list?
Do deleted items still have their log history?
Where are the bulk edit and bulk delete options on the inventory page?
How do I restore a deleted inventory item?
Where do my custom Catalog Builder items show up in my inventory?
How do I create a custom category in the Catalog Builder?
How do I create a custom product (and its groups, fields, images, and variants) in the Catalog Builder?
How do I edit or delete custom items, groups, or categories in the Catalog Builder?
How do custom Catalog Builder items show up in Add Stock and inventory?
How do I find inventory items that have no remark, and add a remark to a whole batch at once?
Can I auto-number remarks sequentially per card (like Bin-A-1, Bin-A-2) instead of typing each one?
How do I change the printing on a card that came in as the wrong one?
What do 1st Edition, Limited and Unlimited mean on Yu-Gi-Oh cards?
How do I check the TCGplayer price for a card while I am adding stock?
How do I schedule my cards to go live gradually instead of all at once?
How do I push CSV editor cards to staging inventory?
How do I exclude a remark from my inventory search instead of matching it?
How do I make the card images bigger in Pick & Pack or Batch Pull?
I deleted my Live Stock by mistake and my Staging rows say Already Pushed. Pushing them again does nothing. How do I get my stock back?
Why is my inventory CSV export erroring out or taking a long time?
Why is the SKU Id column blank when I export from the Super Sorter CSV tool?
Why can't I select Japanese as the language when adding my Dragon Ball Super Fusion World cards?
Why does setting the In-Store cap not stop an item from syncing to ManaPool / Shopify / eBay?
Why are some of my cards showing a Deleted chip in View Stock?
Why are card numbers in my catalog missing leading zeros?
Why can't I find a non-English card when I filter Add Inventory by that language?
Why did exporting and re-importing my inventory create duplicate lines or double my quantities?
Why has my card not listed on eBay yet when other cards from the same batch have?
Why do new cards from a buylist Send to Inventory not list on Shopify automatically?
How do I set a default label template?
Label Template Selection Location
Inventory Wipe Process
Bulk Update Condition Filter
Editing Inventory Without POS
Staging vs Live Inventory Editing
Label Printing Subscription Requirements
Creating Duplicate Stock Entries with Remarks
Accessories and Supplies in Catalog
CSV Import Error Row Debugging
How do I add a card to my inventory? What are all the ways to add cards?
Per-Item History Replaces Inventory History Page
How do I import my TCGPlayer collection CSV into SortSwift?
How do I keep specific inventory items in-store only without selling them on Shopify, ManaPool, eBay, or other online platforms?
Quick Edit During Review
Can I pull out specific cards from Staging Inventory into a separate storage location?
Where is the Color filter on the View Stock page for MTG cards?
Can I put card language on my printed labels?
How do I find out which CSV file a card was imported from?
How do I customize my inventory export columns?
How do I export from the inventory staging page?
What happens when I set a card's quantity to 0?
How do I remove cards from the picklist after I refunded an order on Shopify or ManaPool?
Does replaying an order double-deduct items that were already deducted?
What do the colored dots in the push menu on the inventory card mean?
Where do I scan UPC barcodes to add products to my inventory?
Can I drag the Select or Actions column in the picklist?
How do I pull Picklist orders that came in overnight (across midnight)?
Included Fields
Troubleshooting: Expanding Log Entries
Accessing CSV Export
Step-by-Step Export
Inventory Table Column Options
Email Export Overview
Scheduled Export Setup
Email Contents
Export Schedule Management
Inventory Export Formats
Custom Export
Inventory Scheduled Exports
Export Templates
Large Inventory Exports
Preparing the Export
Troubleshooting: Status Indicators
Uploading Inventory to Shopify
Export Overview
Date & Time Filter Usage
Cause Filter
Adjustment History
Adjustment History Interface
Undoable Operations
Undo Process
Adjustment Log Key Fields
Recommended Review Workflow
Troubleshooting Unexpected Deductions
Date Filters
Entity Filters
Bulk Quantity Updates
What is the Catalog Builder and what is it for?
Which plan do I need for the Catalog Builder and how do I open it?
Bulk Lot Builder
Preview & Generate
Preview Features
Bulk Lot Queue Management
Inventory Tracking
Repricing Strategies
Inventory Bulk Repricing Process
Preview and Analysis
Bulk Updatable Fields
Bulk Update Process
Update Methods
Advanced Filtering Tips
Bulk Platform Updates
CSV Bulk Updates
Common Bulk Operations
Bulk Operation Item Selection
Preview Changes
Confirmation and Execution
Troubleshooting: Batch Processing
Delete Process
Status Filter
Date Range Filter
Table Sorting
CSV History
CSV History Interface
Picklist Workflow
Manage Inventory Price Display
Card Preview
Inventory Pagination
Inventory Sorting
Helpful Shortcuts
Picklist Export Formats
PDF Export
Picklist CSV Export
Picklist Printing
Marking Items as Picked
Picklist Item Selection
Sort Options
Combining Like Items
Picklist Interface
Expanding Stock Items
Where is the Remark field and how do I set remarks?
Block Singles/Sealed/Price Pushing
Connect & Configure
Listing Monitoring
Shopify Push Prerequisites
Shopify Push Modes
Troubleshooting: Resolving an Error
Staging Pricing Overview
Staging Bulk Repricing Process
Price Preview
How do I select items on the Staging page, and can I Shift-click to select a range?
Bulk Approve
Bulk Reject
Pick List Generation
History & Audit Access
Quick Review Workflow
Import Log Data Fields
Import Record Review
Permissions Required
Undoing Log Records
Import Mode Selection
5. Preview Import
Troubleshooting: 6. Execute Import
Location Summary
How do I move inventory between locations within my own account?
How do I merge two locations that show separately in Location Summary, or clean up inconsistent location names?
Location Grid Overview
Why are orders I already picked showing up again on my pick sheet?
Manage Inventory Item Selection
Export Process
Manage Inventory Search Bar
Inventory Game Filter
Set/Group Filter
Price Range Filter
Condition Filter
Language Filter
Add Stock Interface Overview
Accessing Add Stock
Price & Cost Configuration
Auto-Push Configuration
Inventory Table Display
How do I see which cards my master set is still missing?
How do I tell which cards in a staging batch are new to my inventory and which just add quantity to cards I already have?
What does the After column on my item Timeline mean?
How do I remove a price override from a lot of cards at once?
What do Lines and Cards mean on the Staging Stock page, and how do I count the unique cards in a batch?
What condition do I pick for a sealed or retail product in the Catalog Builder?
How do I keep CardTrader orders that have not been consolidated yet off my picklist?
Why is my double-sided token filed under the other face's name?
If I set listing caps in Staged Inventory, do they carry over when I push the cards to my live inventory?
Can I export TCGplayer Direct Low or Card Kingdom buylist prices?
Can several people scan into Staging at the same time without their batches mixing together?
What do MON-1 and TUE-2 mean in the Order # column of my picking list?
Does the Inventory Export Overview show the quantity that will actually be exported?
How do I see only my graded cards in inventory?
What is Pick & Pack, and how do I fill all my orders from one screen?
Can I make my packing slips list the cards in bin order, and show a total item count?
How do I see each condition or grade as its own tile in View Inventory?
Why does Select Replacement on the picklist show so many identical looking rows?
How do I move a batch of cards to a show or a vendor table and print labels for them?
How do I see which cards in a CSV would be new to my inventory and which would just add quantity, without importing the file?
Can Deck Search check TCGplayer SKU Ids or Product Ids instead of card names?
Can I add a grade below 7, a half grade such as 8.5, or a CGC Pristine 10?
Where do I see the Remark Platform Rules I have already set up, and how do I edit one?
Can I scan a printed SortSwift label to pull that card up in my inventory?
We are moving to a new store. What is the fastest way to redo all my card locations?
How do I find cards that are using the catalog picture instead of my own scan?
Can I open an order from my picking list in the marketplace it came from?
How do I pull the cards for a Deck Search order?
How do I stop a CSV import or deduction that is already running?
I added a card to inventory as the wrong card and it is already listed. Can I fix it without deleting the row?
How do I see the total value of my staging batch, and which price does Value use?
I am adding cards to a bin that already has numbered slots. Will the numbering carry on from where the bin left off, and will it overwrite the cards already in there?
Can I print labels for only the cards I selected on the Staging page?
How do I see which products I have put listing caps on?
How quickly does the Total Value on the Inventory page update after an import or a reprice?
Why does Distribute Lot Cost show a progress bar now, and can I leave the page?
How do I count a bin in the order the cards are actually sitting in it?
What are the extra thumbnails under the card picture in View Stock, and do they go on my listings?
If one eBay listing holds copies from several different locations, which remark does my picklist show?
How do I delete a purchase order?
How do I put a product on a purchase order when it is not in the SortSwift catalog?
How do I handle a damaged sealed product, like a booster box with a crushed corner?
How do I add stock without it going live on my sales channels?
How do I make one card its own listing so it cannot have more inventory added to it?
If a card is in two different bins, which one does a sale deduct from?
If I set the price filter to a 2 minimum, does it include cards priced at exactly $2.00?
What does the Using Remarks checkbox on the CSV import page do?
How do I keep certain cards in my inventory but stop them being listed on eBay?
What is the difference between the Storefront and Showcase listing caps?
Can you add a game that isn't in the SortSwift catalog?
What does the Tot Qty column mean on View Inventory? Is it what I hold now or everything I have ever added?
A batch of cards went into my inventory under the wrong language. How do I fix them all at once?
How do I get all my CardTrader Zero orders onto one pick list slot?
How do I see only the orders that need shipping on my pick list, without my in store sales mixed in?
How do I delete a pick batch?
When do listing caps update after I move stock to another bin?
How do I add a board game, comic or other retail item by scanning its barcode?
What is the Merchandise item type and when should I use it?
How do I create a third level under my categories and groups?
How do I import a CSV of non-card products and map my own column headings?
How do I set supplier cost and get purchase orders generated from my reorder points?
Can I add a percentage markup to prices in Staging before pushing to inventory?
How do I use Mobile Pick on the Picklist?
Why does the Set list show fewer sets when the Game filter is set to All?
Where do I put the SRP or list price on a product?
How do I group one item that comes in several sizes, colours or styles?
Can I turn off Staging and send my scans straight to live inventory?
An order line needs 2 copies but I only found 1. How do I replace just the missing copy on the picklist?
How do I add a description to one specific card, like where the damage is, so it shows on its listing?
A TCGplayer order was cancelled after I imported it. How do I put those cards back into SortSwift and back on TCGplayer?
How do I get the card set number or collector number to print on my picklist or order sheet?
I have the same card split across several bins. What do my storefront customers see, and how does it show on my pick list?
Why does my WMS bin show a short code like 0057 when its full code is B2-D1-R1-0057?
I generated a bulk lot and it deducted my inventory. How do I send that deduction to TCGplayer?
How do I delete a saved custom CSV export template?
I sold a lot of cards at a card show and do not know which ones. Should I delete all my inventory and re-upload what I have left?
Is there a way to set a default cost so I do not have to add it to every batch?
Where can I see a card’s remark and its assigned WMS bin together?
I am new and using up my scans while testing. How do I practise without spending them?
Can I put my store logo on my pricing labels?
I have 3 of the same card on one row. How do I split it into separate copies so each can have its own photo on eBay?
Does a Decklist Search order count as a sale in my revenue, and what should I use instead if it is not a real sale?
How do I audit a WMS bin and see every card in the order pickers will pull it?
Can each printed label identify one exact physical copy of a card?
How do I build bulk lots using my game's own rarities, like Art Rare or Special Art Rare?
How do I export a CSV of the cards that are not yet listed on Misprint (or any other platform)?
If I put cards into a bulk lot, can I still sell those same copies individually?
How do I change the grade on a graded card I already added, for example from an 8 to an 8.5?
How do I export the oversold lines I removed from my picklist, so I can check back stock for them?
Can I tell which printed picklist or bin sheet is which when I print more than one?
Can I attach a vendor invoice or receipt to a purchase order?
Can I scan a UPC or barcode to find items in View Stock?
How do I add position numbers to a bin I scanned without Increment Remark?
How do I sort my picked cards back into their orders without a barcode scanner?
Can I set a different bin capacity for each game or each location?
Can I build a bulk lot of only one Pokemon, like only Pikachu cards, or only cards with a certain name?
Where do I see the front and back scan images of my cards in Staging, and how do I approve them?
How do I give the cards in a bin a number (position) without changing the bin name?
Why can't I find a playmat, booster box or other sealed product in Add Stock? It says no products match.
When I pick a Pick & Pack batch, does the screen show every card I need from the same bin?
How do I get my card comments into the Powertools export?
How do I mark a card as Not Found when I cannot find it while picking?
How do I see only the cards from my last import or scanning session?
How do I find locations that have more than one card in them?
Can I print my Pick and Pack packing slips on 4x6 label stock?
How do I renumber or relabel a batch of cards that is still in Staging?
If I set a listing cap on a card myself, will my Remark Platform Rule overwrite it?
How do I change the set on one of my cards? The set looks wrong.
Can I add non-English Yu-Gi-Oh cards to my inventory?
I sold cards at a show, to another store, or privately. How do I take them out of my inventory?
What is the Failed Jobs list on the Inventory Jobs panel and how do I clear it?
If I add a sealed box from the catalog instead of scanning its barcode, will it still scan at checkout?
Can SortSwift set a remark or bin automatically based on the card, such as its set, rarity or price?
Should I use a Custom SKU or a Remark to keep newly scanned copies separate from copies I already have?
How do I find a specific order on the Orders Replay page?
Why does my pick list show a bin I have already moved the card out of?
Why does my Picklist look different, and where did the old one go?
My bin name is in the Comment field, not Remarks. Will it show on my pick sheet?
Can I use a Roca sorter with SortSwift?
Can SortSwift split a batch into bins of a set size automatically when I push it live?
How do I print labels for a batch of cards I added earlier?
If SortSwift adds my game to the catalog later, do my custom Catalog Builder items move across?
How do I make a bulk lot with only commons and uncommons?
Where is the order number on my packing slip, and can I tell which slip is which when I print a batch?
Why do several of my orders share the same order number on my picking list?
How do I get a list of the cards I am low on or have none of, without foils in it?
Do labels print or download a PDF, and can I print labels for just one condition?
How do I see the market price next to my selling price in View Inventory?
Can I sell a set or bulk lot built from single cards that stay in their bins?
Can the Master Set builder make a Pokemon base set or a full master set?
How do I list or print my inventory in order of the SKU or bin number I keep in Remarks?
Where is the non-foil version of my Magic token? Add Stock only offers Foil.
Can I import a TCGPlayer CSV with bin locations into SortSwift?
How do I see who changed my inventory, or view inventory changes by staff account?
Why does my remark/location search return remarks with the text in the middle, and how do I search remarks that start with a value?
How do I bulk change the condition on my inventory cards?
How do I bulk change the printing type on my inventory cards?
Does SortSwift support importing ManaBox CSV exports?
What is chaos sort, and how do I pull a card back out of chaos inventory?
How do I deduct sold TCGPlayer orders from my inventory using a CSV?
How does foil and printing work when importing a CardTrader or Cardmarket CSV?
What's the difference between the TCGPlayer ID and SKU ID columns in the Picklist, and which matches my TCGPlayer deduction CSV?
Can I import non-English cards via CSV?
How do I push a group of cards to my platforms from View Stock?
How do I change a card’s printing type (Normal to Foil or Reverse Holofoil) in inventory?
Can I undo a CSV import?
How do I bulk update my inventory?
Why does my Magic CSV export say Normal instead of Regular for non-foil printings?
Can I export a Pokemon region or generation column based on the card number?
Can I push only the approved cards from the sifter and resume the rest later?
Does the picklist update if I move or merge a bin after a card sells?
How do I print labels for only the cards I recently added?
While scanning, can I see how many copies of a card I already have, including ones in staging?
Can I see all of a product's photos in my inventory?
How do I search and replace, append to, or bulk update remarks and bin locations?
What is the Consolidated Order column on my CardTrader picklist, and why is it blank for some cards?
How do I print a label for just one card from the Inventory View?
Do I need to clear the scanner queue before starting a new batch?
Can I pull multiple orders at once with one combined picklist?
How do I break a sealed booster box or display down into individual packs?
How do I combine two export columns (like Condition and Printing) into one column?
If I add more of a card I already have in inventory, will it change my existing price?
In Add Stock, why do I still see cards when I set the quantity range max to 0?
Can SortSwift find and merge duplicate cards/rows in my inventory?
Do I have to click Mark Picked or Mark Deducted on the picklist, and what happens if I click neither?
Do staging items count toward my total inventory count and plan limit?
Why does my card's Timeline show an Unrecorded change, or a quantity going back up after an API sale?
What is the Published On date in Edit Stock Item, and what does it do?
Why does a 1999 Topps Pokemon card show several versions, like Foil, Rainbow Foil, Blue Logo and Black Logo?
Can SortSwift automatically label each copy of an expensive card Copy A, Copy B?
Can I see product details like description, rarity, SKU or GTIN for sealed product, like TCGplayer shows?
Does SortSwift integrate with BoardGameGeek (BGG) to create board game products?
Can I add a TAG, ACE or CGA graded slab? Which grading companies can I pick?
Does Promote Remarks create a separate bin for the same section number under different bins?
How do I edit cards in CSV Editor?
Can I add graded cards to my inventory, and is there auto-pricing for graded cards?
Can I sell a bundle of several of my cards as one listing, on eBay or my storefront, that goes out of stock when a card runs out?
How do chaos sorting bins/boxes work?
How are stock items sorted when I expand a product with many entries?
Does the inventory export include all pages or just the current page?
Can I search inventory by comments or remarks?
What is the difference between deleting an inventory item and setting its quantity to zero?
How do I search/filter my inventory by subtype (creature type)?
How do I save or download my edited CSV out of CSV Editor?
How do I create, edit, and activate a bulk lot template?
What is in the bulk lot Template Wizard, step by step?
How do I change which columns show, and why do my columns reset?
Staging Inventory Interface
How do I do a physical stock take and reconcile it against my inventory?
How do I record damaged or stolen stock, and can I set a reason for it?
Why don't my imported cards have back images?
Why did my TCGPlayer CSV import create so many items?
Can I export card type, subtype, and colors for WooCommerce or Shopify categories?
Can I print my picklists in portrait layout or fit more cards per page?
How do I customize which columns appear on the picklist and the printed PDF?
How long does it take for a submitted UPC to be linked to a product?
How do I make my barcode label price match what is on Shopify?
Where do I find the location of a card I just sold?
How do I see card images in the picklist Order Mode?
How do I import my full TCGplayer inventory without duplicating cards I already have in SortSwift?
Where can I see a card's rarity in SortSwift?
How do I show just the set code instead of the full set name on my pick list?
How do I transfer inventory between my two linked locations (separate accounts)?
Do I have to approve staging items before I can push them to my inventory?
How do I change how long a card must sit still before the mobile scanner captures it?
Why don't I see any cards when I select a set in Swift Add?
What does Replay orders by date range on the Orders Replay page actually do?
How do I stop pickers from under-picking cards when an order needs more than one copy?
Do I have to rescan a card when I restock it after it sold out? Can I reprint the same label?
How do I add many copies of the same card without using a scan for each one?
How do I quickly add a whole set at a fixed quantity, like every common, uncommon, and rare at 4 copies?
Why does my Japanese card show the English picture?
How do I tell which cards failed to import into Powertools or Cardmarket?
What is the difference between 'Shopify Order' and 'Shopify Online Order' on the picklist?
What do the Lines and Cards (previously Total and Qty) numbers mean on the Staging page?
How do I add video games to my inventory?
What is the difference between Pick Mode, Deduction CSV Mode, and Order Mode on the picklist?
Can I print the Orders page pick list in landscape, or sort it by bin instead of card name?
How do I print a picklist or pick sheet with no card images?
What printings can a Yu-Gi-Oh card be? I don't see Foil.
What do the star and letter shortcuts do in Swift Add?
How do I remove games I don't sell from the Game dropdown?
My eBay, ManaPool or Shopify listing shows a different quantity than SortSwift, or shows Sold out when I still have stock. How do I push the correct numbers out?
How do I sort my picklist by remark when I am in Order Mode?
How do I build an entire custom game in the Catalog Builder?
How do I permanently remove rows from the Deleted view in my inventory?
How do I cancel a UPC submission I sent by mistake?
How do the Sell Price and Cost fields work in Swift Add, and can Cost fill in automatically?
Can I print a picklist again after I already picked it?
How do I cap a rarity on every platform without setting it card by card?
I staged a card as the wrong printing. Can I fix it without deleting the row and rescanning?
What happens if I don't have enough cards to fill a bulk lot?
How do I inline-edit a single card in the View Stock / Manage Inventory grid?
Can I show a card's comment on its printed label?
How do I see which consignor a card belongs to in my inventory?
How do I keep certain cards off a platform or make items in-store only?
I scanned and approved my cards, what is the next step to get them into live inventory?
How do I add several custom catalog products to inventory at once?
Do I need the card's location on my eBay listing so I can find it when it sells?
I'm moving from Card Uploader. Where do I put my custom SKU or bin location codes when I import?
Can I import my eBay listings into SortSwift by uploading my eBay CSV export?
How do I move my inventory from TCG Automate to SortSwift?
Can I include the comment or remarks notes on my sales export?
I am moving from TCG Automate. Can I bring my Chaos Sort bin locations over to SortSwift?
Can I add a card image to my printed picklist?
Why do my cards disappear from inventory when I generate a bulk lot?
How do I get a pick list of the cards in a bulk lot?
What do the coloured or bold rows on my pick list mean, and can I make foils stand out?
Does the bulk lot builder put multiple copies of the same card in one lot, and are lots randomized?
Can I show remarks instead of the SKU on my packing slips?
How do I change the condition of a single card in my inventory?
Can I upload my own photo for a card already in my inventory?
Can I edit a card's name or remove the collector number from the name?
How do I put a QR code that links to my Shopify listing on my card labels?
When I push cards from Staging to my inventory, does it automatically list them to my connected stores, and can I edit remarks or bins in staging first?
How do I back up all my SortSwift data so I can restore it later?
Can I combine multiple orders from the same buyer into one pile?
How do I read the Price History tab on a stock item?
How do I sort my pick list by set code instead of set name?
Can I print the packing slip from the Picklist page?
How do I choose which printing of a card goes on a Decklist Search order?
How do I move products between groups in Catalog Builder?
Does the Add to inventory Price fill in from my Shopify import?
Why is my picklist full of cards that are not orders, and how do I clear them?
I imported my inventory and thousands of rows were skipped or errored for quantity. Did my import work?
Why is there no option to add a barcode (UPC) on one of my products?
Why does the Unlimited printing of my Pokemon card show the 1st Edition image?
Why didn't editing the Printing column in my exported CSV change a card's foil or printing on re-import?
Why is a card listed on eBay not showing in my SortSwift inventory?
Why is a brand new product missing its picture in the catalog?
Why are my CardTrader orders not showing in my pick list?
Why does adding stock at a different cost create a second line for the same card in SortSwift?
Why doesn't my custom export template show up on the Inventory Export page?
Why is a card not showing up in SortSwift when I search for it?
Why is my QR code blank on printed labels, or saying No Shopify link?
Why did my bulk update only change some of my cards instead of all of them?
Why am I seeing a 'Decimal Quantities Detected' warning when importing a CSV?
Why does label printing only generate one barcode when I have both foil and non-foil?
Why does my picklist show an item as Oversold?
Why does my inventory show a different quantity when I click on a card?
Why does the Platform Prices panel show the same price for every marketplace instead of each marketplace's value?
My push showed 0 (or fewer than expected) and looked stuck with no error. Did my cards save?
Some card images are missing or not showing in my inventory
Why are some sold orders missing from my Pick list?
Why is my Pick List showing thousands of items with no order number after an import?
Why does my item Timeline show a System row that added a card (Unrecorded change)?
Why does it say "A remark is required before adding this card"? Are remarks required to add inventory?
Why are cards I deleted from inventory still showing in my picklist, and how do I remove them?
Why is one of my cards showing the wrong picture or a different card's image?
Why does my inventory CSV export have more rows than the inventory page shows?
Why are my WMS pick batch cards still showing as not picked (and reappearing in new batches)?
Why does my picklist print one order per page, and how do I print all orders on one page?
Why is a sealed product like a box topper or booster pack showing under Singles instead of Sealed?
Is Japanese One Piece supported, and why does my One Piece card switch to English when I pick Japanese?
Why are my Japanese Pokemon cards showing as English on Shopify?
If I push staging to my inventory more than once, will it add my cards twice? What does the 'Automatically delete staging items after successful push' setting do?
Why is my picklist PDF or Design PDF blank with no cards?
How do I see the total value of my stock at TCGplayer prices, or at any other platform price?
How do I import a whole new set if I only have card numbers and quantities?
Can I assign picklist orders to specific staff so two people do not pick the same cards?
How do I set up preset location names so staff pick a location instead of typing it?
Can I open the Shopify, CardTrader or TCGplayer order a sale came from, straight from the card?
How do I import a YuGiOh collection by CSV using card name, set ID (LOB-EN001), rarity and edition, without TCGplayer or SKU IDs?
How do I rename a product that was created from a barcode scan, change its picture, or move it into my own category?
How do I take preorders for a sealed product that is not in the catalog yet, and move it to the official product later?
Does SortSwift have errata versions of Disney Lorcana cards, and why does the stock photo show different wording from my card?
How do I find cards that are not listed on any platform?
I sell from a second permanent location (a weekend show or another shop). Should I make a separate account or track locations, and which plan do I need?
How do I record a trade where I gave a card or sealed box and got cards back, with or without cash?
How do I get a report or list of all my items that have a floor price set?
Does a Stock Item ID label printed in Staging still scan after I push the card to Inventory?
When I restock a card that was oversold, does SortSwift give the new copy to the waiting order?
How do I change the name of a product I added by scanning its barcode?
On Pick & Pack, how do I hide TCGplayer Direct orders, or tell which orders are Direct, so they stay out of my batches?
Why does the Add Stock condition dropdown only show 'U' for my product?
Why does the TCG RI picklist sort separate commander sets from main expansions?
Why does the price change when I import my TCGPlayer CSV?
How do I set a different cost on each card in bulk, from a CSV?
Is there a bulk delete option on the inventory page?
Will reimporting a CSV with the same cards double my quantities?
Why is the quantity field not showing on Add Stock for Pokemon Japanese?
Why is the Artist column blank for my Pokemon (or Yu-Gi-Oh / Lorcana) cards?
Why does my sold or zero-quantity card not show up in inventory search?
Why is the Confirm Order button greyed out on the Decklist Availability Check?
Why don't my staged items show a Shopify or eBay price before I push them?
Why do cards my Platform Rules keep off a platform show up in Unsynced Items, and can that list leave them out?
How do I add custom items with barcode, price, cost and quantity in Catalog Builder without typing each one?
How do I change the price on several bulk lot templates at once?
Why does my bundle go out of stock when one copy of a card sells, when I have more of that card in another location or bin?
My Pick & Pack batch closed before I sorted it. How do I see which order is in which tray slot?
How do I export every card by bin or remark?
Why does a brand new set show no cards, or fail to scan, right after release?
Why does my inventory show $0 total value after importing a CSV?
The UPC SortSwift shows for my sealed box is not the barcode printed on the box. How do I fix it?
Why can't I find a prerelease promo when I filter to the set it came from?
Why is my foil card filed under the non-foil version of the product?
Why does View Stock show 0 items and say Click Apply to load inventory?
Why won't my printed label barcode scan, even though searching the SKU number works?
Why is my inventory empty when I open View Stock?
Why is my View Stock page empty when I open it?
Batch Pull says my cards are already in an active batch. What do I do?
Why does my Location Summary show a separate location for every card?
If I regenerate the Picklist deduction CSV, will the rows TCGPlayer did not accept come back?
Why is a Japanese Yu-Gi-Oh set missing from the catalog?
Why did my rarity rule not change some of my products?
Why aren't my Japanese Pokemon cards showing up on View Stock after I pushed them from Staging?
Is Japanese Yu-Gi-Oh supported, and why do my Japanese Yu-Gi-Oh scans come back as the wrong card?
Why does it say my UPC is already in use on another product?
Why does searching an order number on the Picklist only show some of the cards from that order?
Why does a game show only a booster box under Sealed, with no booster packs or starter decks?
Why is a sale missing from my deduction CSV, and why did TCGPlayer oversell a card I already sold somewhere else?
My graded card lists separately on Shopify but still shows under the raw card in SortSwift, why?
Why can't I find a Korean or Chinese Pokemon card in the catalog?
Why does it say a bulk delete is already running for my account?
I deleted a reserved cart, why are the cards still missing from my inventory?
We uploaded a list of cards that had already been sold in store and they sold online. How do we fix it and stop it happening again?
My staging push said the batch failed, but the cards are in my inventory. Which one is right?
Why does my box have fewer cards in inventory than I scanned?
Why is one of my cards showing under Sealed instead of Singles?
Why are my cards with 0 quantity missing from my CSV export, and how do I include them?
How do I unpick a card I marked by mistake in Mobile Pick?
Why did half the cards from a brand new Magic set fail to import when I used Scryfall ID?
Why can't I type in the Order / Consolidated box on the Picklist?
Why is my remark rule not changing the cap on one platform?
Why is my inventory CSV export empty or just column headers?
I have two listings for what looks like the same card and one sold cheap. Did SortSwift make a duplicate?
Why does my TCGPlayer export have fewer cards than my SortSwift export?
Why did my TCGPlayer mobile scanner import add cards from a game I don't carry?
Why did the scanner beep but the card is not in my list?
Why can't I find a card in Swift Add by its collector number?
Why is the same card on two separate stock lines after I imported it twice?
Why doesn't my SortSwift inventory total match my TCGplayer export?
Why aren't my orders showing on the picklist even though the stock was deducted?
Why can I only pick Normal printing for my Modern Horizons 3 Commander (or other foil) cards?
When I sell a chaos sorted card, why does only the number show and not the box (82 instead of A0001-82)?
I exported my inventory from another tool and the whole import failed, what do I do?
Why did Promote Remarks file a card into the wrong warehouse, shelf, or bin?
Why doesn't my saved export template have the new columns that were added to the built-in template?
Why do orders I already fulfilled still show on my pick list?
Why are my scanned card quantities way higher than expected (like doubled or tripled)?
Why aren't my cards going into my WMS bins after I set the Remarks to my bin names?
I pushed my staging items to inventory but the Inventory page shows 0 products. Where did they go?
The picklist sent me to a bin and the card isn't there. How do I pick another copy instead?
Why does a brand new product show up in search but say no variants available?
I approved the transfer but the stock is still not in my inventory. How long does it take?
Why is the Adjustment Logs tab empty for a card, and why does adding stock show as Import or Manual Add?
Why does a card in Add Stock show an empty variant table, either "no condition or printing options in the catalog yet" or "No variants match the active condition, language, and printing filters"?
Why is a card showing the wrong collector number, or not coming up when I search by its number?
Why don't my sealed products like sleeves or booster boxes show up in Swift Add?
Why do my custom items show trading card fields like condition, printing, and language?
Why did tokens and art cards fail to import from my CSV?
My custom card is missing from Singles, or is shipping as a parcel on eBay
Why are there two versions of the same Yu-Gi-Oh card with the same set code?
A video game isn't showing up in the catalog, what should I do?
Why does the mobile scanner put each copy on its own line in Staging instead of one line with a quantity?
Why is the idProduct column blank in my Powertools export?
How can I check that a large staging push actually landed?
Why is the card I am searching for not showing up in the CSV Editor Replace panel?
Can I reprice just one card on the Staging page and see how its price was worked out?
How do I keep TCGplayer orders out of Deduction CSV Mode on the picklist?
Can I reprint labels only for cards whose price went up or down since I last printed them?
Can I get a list of every card I have from one set, with the bin each copy is in, so I can pull them?
Can Weighted Cost on the Staging page handle thousands of cards, and how is the cost split?
Can the bulk lot builder only use cards with a certain word in their comment?
If I buy a second copy of a card I already have at a different price, can each copy keep its own cost for COGS?
How do I keep foils out of my bulk lots?
Can I import graded slabs (PSA, BGS, CGC) from a spreadsheet that has no TCGplayer ID?
How do I make TCGplayer (or another platform) sell only from bins whose remark starts with a certain code, like TCGP?
Why are cards below my Platform Rules price still listing, and how does a price rule decide which copies list?
How do I find out when a card was added to my inventory?
Can I import my video games from a CSV using their barcodes (UPC)?
I merged duplicate items when pushing from Staging. Can I undo it, and do I need to merge for eBay?
How do I see one consignor's stock in View Inventory, sorted by bin or remark?
Can my pick list show the stock image instead of my scan, or both side by side?
Can I build a bulk lot of one artist's cards, or hand-pick the exact cards that go in a lot?
How do I see the scan of a card I already sold?
Can I mark a whole bin as picked at once on the Pick List?
How do I turn off the moving foil shine on my pick list?
Two platforms sold my last copy of a card. How do I choose which order ships?
How do I use Swift Add?
Can the Picklist Preview and the picklist PDF be separated by bin?
Can I use my own photo of a card instead of the SortSwift stock image?
Can I set platform rules just for my graded cards, for example keep slabs off one platform but still list my raw copies there?
Where do I find Weiss Schwarz Rose cards and the new MetaZoo sets like Secret Shadows?
My card only shows a 1st Edition printing but mine is Unlimited (or another printing that is not listed). How do I add it?
What do the boxes in Bin assignment mean, like Bins per row and Cards per bin?
I can't find a sealed product (card set, booster box, collab set) in Add Stock. Is it missing from the catalog?
How do I find my bulk lots in View Stock and change the price of several at once?
How do I find One Piece Double Pack DON!! cards in the scanner Replace Card search?
I pull my Pick & Pack batch from the main batch page instead of Pick on this device. How do I mark it all picked and close it?
What does a customer see when they scan the QR code on my label, and how do I change it?
How do I export a report of every card sold from one bin or remark, including cards already picked?
How do I assign bins for chaos sorting when I push cards from Staging?
How do I hide picklist Sources I never use?
Can I see which cards in a bin are sold but not picked yet? Sold cards disappear from my location audit.
How do I add a whole preconstructed deck to my inventory without scanning every card?
Can I sell playsets on my storefront, like 4 of the same card for $1, and still sell the singles?
Can I print labels for only my graded cards, or only my raw copies?
I scanned several copies of a card on one line in the mobile scanner but one copy is a different condition. How do I give that copy its own condition?
Where do cards I sent to grading go, and how do I add them back when they return?
How do I change the cost on cards without repricing them or pushing anything to my marketplaces?
Can Staging stop cards going live without a remark, like Require remark in Add Stock?
What size labels can I use, can I enter the size in mm, and do I need a specific label or printer?
Can I return some of the cards from a completed custom order back to my inventory?
What should I put in Distribution Rules when I build a bulk lot template?
Where do I find Japanese One Piece Premium Booster (PRB01) cards? They carry another set's card number.
Can Enter save a row on Live stock (View Stock) instead of moving down in Remarks or Quantity?
How do I set a price on one marketplace only for a batch of cards, without changing my other channels?
How do I track the cost of cards from a traded sealed box, a bought collection, or grading, and export my cost of goods sold?
Can I make a master set template that leaves out the secret rares, like Illustration Rares and above?
Does the View Stock toggle reset when I navigate away?
How do I filter inventory by platform-specific override prices?
Does the listing cap indicator update after I sync with a platform?
Can I set a listing cap to 0?
Why was my stock item image showing a broken image or 404?
Does the Clear Override on Zero Qty toggle turn itself off?
Why can I not find an item by SKU even though I know it exists?
Inventory Management
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