Reset your forgotten SortSwift password securely using the email link process. The reset link is sent to the email address associated with your account.

When to Use Password Reset

Use the password reset flow when you:

Have forgotten your password
Want to change your password but cannot remember the current one
Suspect your account may have been compromised
Are returning after a long absence and no longer remember your credentials

Step-by-Step Password Reset

Go to the sign-in page: Navigate to /auth/sign-in
Click "Forgot Password?": The link is usually below the sign-in form
Enter your email: Use the email address you used when creating your account
Submit the request: Click the button to send the reset email
Check your email: Look for a message from SortSwift with the password reset link. Check spam or junk folders if you don't see it
Open the link: Click the link in the email. It will open a page where you can enter a new password
Create a new password: Enter and confirm your new password following the on-screen requirements
Sign in: After successfully resetting, sign in with your email and new password

Reset Link Expiration

Password reset links are valid for a limited time for security reasons. If your link has expired:

Return to the sign-in page and click "Forgot Password?" again
Enter your email to receive a new reset link
Use the new link quickly—complete the reset before it expires

Not Receiving the Reset Email?

Check spam/junk folder: Many providers filter automated emails there
Verify email address: Ensure you're using the exact email associated with your SortSwift account
Wait a few minutes: Emails can be delayed. Allow 5–10 minutes before requesting again
Request again: If needed, submit a new reset request. Avoid requesting repeatedly in quick succession
Contact support: If you still don't receive the email, contact SortSwift support with your account email

Auth0 Users

If your organization uses Auth0 for identity management, password reset may be handled through Auth0 rather than the standard SortSwift flow. Use the Auth0 reset option on the login screen or contact your administrator for assistance.

Tip: If you remember your password but want to change it, use the Change Password option in your account settings instead. You'll need to enter your current password.

Security: Never share your password or the reset link with anyone. If you did not request a password reset, your account may be targeted. Change your password immediately and contact support.