Accessing Password Reset

Ways to access the reset password page:

1. Click "Forgot Password?" link on the sign-in page
2. Navigate directly to /auth/reset-password
3. Page shows SortSwift logo and "Reset Password" heading
4. Subheading: "Enter your email to reset your password"

Requesting Password Reset

Steps to request password reset:

1. Enter your email address in the email field
2. Click "Reset Password" button
3. System sends password reset email to your address
4. Check your email inbox for reset instructions
5. Look in spam/junk folder if email doesn't arrive

Password Reset Email

What to expect in the email:

• Reset Link: Contains unique password reset link
• Time Limit: Reset link may expire after certain time period
• Security: Link can only be used once
• Instructions: Email contains clear instructions for resetting password
• Sender: Email sent from SortSwift system

Completing Password Reset

Steps after receiving reset email:

1. Click the password reset link in the email
2. You'll be redirected to password reset page
3. Enter your new password
4. Confirm your new password (must match)
5. Click "Reset Password" to complete
6. Upon success, you can sign in with new password

Password Requirements

Your new password must meet these requirements:

• Minimum Length: At least 12 characters
• Maximum Length: Up to 255 characters
• Match Confirmation: Password and confirm password must match
• Security: Use strong, unique password for better security
• Best Practices: Include mix of uppercase, lowercase, numbers, symbols

Troubleshooting

Common issues and solutions:

• Email Not Received: Check spam folder, wait a few minutes, verify email address is correct
• Expired Link: Request new reset email if link has expired
• Invalid Link: Ensure you're clicking the most recent reset link (links are one-time use)
• Email Not Found: Verify you're using the email associated with your account
• Password Too Weak: Ensure password meets minimum 12 character requirement
• Passwords Don't Match: Re-enter both password fields to match exactly

Security Considerations

Important security information:

• Email Verification: Only registered email can request reset
• Link Expiration: Reset links expire for security
• One-Time Use: Each reset link can only be used once
• No Account Disclosure: System doesn't reveal if email exists (security best practice)
• Immediate Effect: New password takes effect immediately after reset