Order List

The order list shows all buylist orders for your store. You can filter and search to find specific orders:

• Filter by Status: pending_approval, approved, received, reviewing, complete, denied
• Search: By customer name, email, order ID, or product name
• Display: Order ID, customer, status, order type, totals, item count, created date
• Actions: View details, edit, chat, approve, deny

Approve or Deny Orders

New customer orders start as pending_approval. Review the order, then:

• Approve: Sets status to approved, then pending_drop_in or pending_delivery. Customer receives email with your store address.
• Deny: Sets status to denied. Customer is notified (if emails enabled).

Status Workflow

Move orders through the workflow as you receive and process cards:

• Received: When customer drops off or you receive shipped cards
• Reviewing: While inspecting conditions and quantities
• Complete: When done ? final totals are calculated and stored. Completion email sent to customer.

Item-Level Verification

Verify each line item against the physical cards:

• Bulk Verify: Mark multiple items as verified at once
• Condition Check: Adjust condition if it doesn't match (applies condition pricing)
• Quantity Check: Update quantity if customer sent more or fewer

Add, Update & Remove Items

• Add Items: Search for products and add new lines to the order
• Update Items: Change quantity, condition, language, printing, or prices
• Remove Items: Delete lines that are no longer valid
• CSV: Import or manage items via CSV for bulk changes
• Refresh Prices: Refetch current buylist prices for all items

Weighted Price Adjustments

When adjusting totals (e.g., for condition downgrades), you can apply weighted price changes. This distributes the adjustment across items proportionally instead of editing each line manually.

Sending to Inventory

Once an order is complete, you can add the cards to inventory:

• Full Order: Send all items to inventory at once
• Individual Items: Send items one by one as you verify them
• Inventory Sync: Changes sync to Shopify, CardTrader, ManaPool, and other platforms

Customer Messaging

Use the in-app chat to communicate with customers about their orders. Messages are shown in the order detail view. System messages (status changes, item edits) appear in the same thread. Customers can be notified by email when you send a message.

Notify Customer of Changes

When you modify an order (add, remove, or change items), you can optionally notify the customer. This keeps them informed and avoids surprises when they pick up or receive payment.