Subscription Plans

Choose a subscription plan at /billing/subscribe:

• Entry Bundle: 500 scans/month
• Starter Bundles: 1,000–2,200 scans/month
• Online Bundle: 5,000 scans/month
• Core Bundles: 10,000–20,000 scans/month
• Core Max: Unlimited scans
• Add-ons: WMS, Events, Loyalty, Consignment
• Rollover scans: Unused scans carry to next month
• Monthly reset: Scans reset on the 1st of each month UTC

Viewing Your Subscriptions

Access subscription management at /billing/my-subscriptions:

• Active Subscriptions: View all active subscription plans
• Subscription Details: Plan name, price, billing interval
• Status: Active, canceled, pending cancellation status
• Billing Dates: Next billing date and last payment date
• Renewal Date: When subscription renews
• Card Information: Last 4 digits of payment card (if applicable)

Scan Limits

Understanding scan limits:

• Monthly Limits: Scans allowed per month based on your plan
• Rollover Scans: Unused scans carry to the next month
• Monthly Reset: Scans reset on the 1st of each month UTC
• Usage Tracking: View remaining scans and rollover on your dashboard
• Billing: Managed via Stripe; payment methods and invoices in billing settings

Canceling Subscription

Steps to cancel subscription:

1. Navigate to /billing/my-subscriptions
2. Find subscription you want to cancel
3. Click "Cancel Subscription" button
4. Confirm cancellation in dialog
5. Subscription marked for cancellation
6. Subscription remains active until end of billing period
7. Access continues until cancellation date
8. No refunds for unused portion (typical policy)

Resuming Subscription

Resume a canceled subscription:

1. Go to subscription management page
2. Find subscription with "pending_cancellation" status
3. Click "Resume Subscription" button
4. Confirm resumption in dialog
5. Subscription reactivated immediately
6. Billing continues as normal
7. Success notification appears

Upgrading or Downgrading

Changing your subscription tier:

1. Navigate to /billing/subscribe
2. Review available plans
3. Select new plan tier (upgrade or downgrade)
4. Complete payment if upgrade requires additional payment
5. Pro-rated billing may apply
6. Changes take effect immediately (upgrades) or at next billing cycle (downgrades)

Billing History

View your payment history:

• Payment Records: View all past payments and charges
• Payment Date: Date of each transaction
• Amount: Payment amount for each billing cycle
• Status: Payment status
• Receipts: Download receipts/invoices if available

Payment Methods

Managing payment information:

• Card Display: Last 4 digits shown for security
• Update Card: Update payment method through subscription settings
• Default Payment: Set default payment method for recurring billing
• Payment Failure: Receive notification if payment fails
• Auto-Retry: System may retry failed payments