Can I see all the SortSwift stores I shop at?

Subscription Plans

Why can’t I scan, autoprice or list Chinese Pokemon, Korean Pokemon, YuGiOh Japanese, Palworld or video games?

After Password Change

How do I delete my account?

How does the inventory limit count items?

Store Logo Upload

I rebranded my store. How do I change my store name everywhere in SortSwift?

How do I change the email I use to log in to my account?

Changing Currency Settings

How do I link my email to my Discord account for order tracking?

Canceling Subscription

Why is my inventory showing prices in USD when I set my currency to something else?

How do email linking and customer profiles work in Swift Retailer Mode?

Why is my monthly scan count lower than I expected?

Upgrading or Downgrading

Account Currency Settings

Can I get a bundle with no scans, or trade my scan allowance for more games?

Can my multiple à la carte subscriptions be combined into a single charge?

Personal Information

How does the mobile app home store work? Can customers use the mobile app with their store?

Payment Methods

How do I check my store credit balance?

Currency Configuration

Can I see how much I have spent? Spending analytics?

Password Reset Flow

Pausing Account - Cancel and Resubscribe

The username I want is stuck on an old account I cannot log into. Can I get it back?

Currency Symbols

Can I change my SortSwift username?

What does the store currency setting actually change?

How to Change Store Currency

Where does customer data live? Is it in the Discord bot or the platform?

How do I view my purchase history?

How does customer registration work in Swift Retailer Mode? How do customers link their accounts?

Update Password Process

Currency Considerations

How do I change my password or set up two-factor authentication?

How do I change my account login or billing email?

How do I export my data? GDPR compliance?

I never get the verification email even though the page says it was sent. What now?

How do I manage my notification preferences?

How does the unified customer identity work across Discord, mobile, kiosk, and web?

If I run multiple store locations, is billing combined or does each location pay separately?

How does the Account Health Check work and what does it report?

How do notification preferences work in Swift Retailer Mode?

How do I view my customer profile?

Why can my staff member no longer open a page they could use before?

What happens to my plan, scans, and syncing if my subscription payment fails?

How do I change my organization name in Linked Locations?

Can a staff member reset another staff member's password or change permissions?

Why does SortSwift take me to the plan page right after I log in?

My subscription was canceled after I disputed a charge. How do I get it back and pay what I owe?

Billing History

How does customer auth work? What is the JWT token system for customers?

How do I add my company name and VAT number to my SortSwift invoice?

I was charged on the wrong card, can you move the payment to my new card?

Do you offer a military, veteran, student, or first responder discount on SortSwift plans?

Why can I not change the store currency?

Account Password Requirements

How do I add a third location to my organization in Linked Locations?

I have stopped receiving any emails from SortSwift. How do I fix it?

Why does upgrading my plan ask for the full price instead of just the difference?

My whole catalogue repriced in the wrong currency. How do I put it back?

My login code never arrives and it is not in my spam folder. What now?

I was given a billing credit. Will it come back to my card or come off my next bill?

I gave my staff member every Storefront permission, so why can they still not open Buylist or Events?

I switched to a cheaper plan. Will I be charged for both plans?

My LGS Market verification code never arrives. What do I check?

Profile Error Handling

Account Subscription Management

Scan Limits

Accessing Profile Settings

Password Change Guidelines

Saving Profile Changes

Resuming Subscription

Security Best Practices

Store Profile Information

Account Management Documentation

Account Tax Settings