Can I see all the SortSwift stores I shop at?

Subscription Plans

After Password Change

How do I delete my account?

Why can’t I scan, autoprice or list Chinese Pokemon, Korean Pokemon, YuGiOh Japanese, Palworld or video games?

How does the inventory limit count items?

Store Logo Upload

I rebranded my store. How do I change my store name everywhere in SortSwift?

Changing Currency Settings

How do I change the email I use to log in to my account?

How do I link my email to my Discord account for order tracking?

Why is my inventory showing prices in USD when I set my currency to something else?

Canceling Subscription

How do email linking and customer profiles work in Swift Retailer Mode?

Upgrading or Downgrading

Why is my monthly scan count lower than I expected?

Account Currency Settings

Can my multiple à la carte subscriptions be combined into a single charge?

Can I get a bundle with no scans, or trade my scan allowance for more games?

Personal Information

Payment Methods

Currency Configuration

How does the mobile app home store work? Can customers use the mobile app with their store?

How do I check my store credit balance?

Password Reset Flow

Can I see how much I have spent? Spending analytics?

What does the store currency setting actually change?

How to Change Store Currency

Where does customer data live? Is it in the Discord bot or the platform?

Currency Symbols

How does customer registration work in Swift Retailer Mode? How do customers link their accounts?

The username I want is stuck on an old account I cannot log into. Can I get it back?

Currency Considerations

Pausing Account - Cancel and Resubscribe

How do I view my purchase history?

Can I change my SortSwift username?

Update Password Process

How do I change my password or set up two-factor authentication?

How do I change my account login or billing email?

How do I manage my notification preferences?

How do I export my data? GDPR compliance?

How does the unified customer identity work across Discord, mobile, kiosk, and web?

If I run multiple store locations, is billing combined or does each location pay separately?

How does the Account Health Check work and what does it report?

How do notification preferences work in Swift Retailer Mode?

What happens to my plan, scans, and syncing if my subscription payment fails?

I never get the verification email even though the page says it was sent. What now?

Billing History

How do I view my customer profile?

How does customer auth work? What is the JWT token system for customers?

Can a staff member reset another staff member's password or change permissions?

My subscription was canceled after I disputed a charge. How do I get it back and pay what I owe?

How do I add my company name and VAT number to my SortSwift invoice?

I was charged on the wrong card, can you move the payment to my new card?

How do I change my organization name in Linked Locations?

Do you offer a military, veteran, student, or first responder discount on SortSwift plans?

Why can my staff member no longer open a page they could use before?

Account Password Requirements

Why does SortSwift take me to the plan page right after I log in?

Why can I not change the store currency?

How do I add a third location to my organization in Linked Locations?

Why does upgrading my plan ask for the full price instead of just the difference?

I have stopped receiving any emails from SortSwift. How do I fix it?

I was given a billing credit. Will it come back to my card or come off my next bill?

My whole catalogue repriced in the wrong currency. How do I put it back?

I gave my staff member every Storefront permission, so why can they still not open Buylist or Events?

I switched to a cheaper plan. Will I be charged for both plans?

Profile Error Handling

Scan Limits

Account Subscription Management

Accessing Profile Settings

Password Change Guidelines

Saving Profile Changes

Resuming Subscription

Security Best Practices

Store Profile Information

Account Management Documentation

Account Tax Settings